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Statistically, seven out of ten business phone calls we place are answered by something other
than a real human voice, and never give the caller the opportunity to speak to a human
being.
Northern Communications ensures your calls
are the ones that get answered!
Find out about our
awards on our Media & Awards
page.
A telemessaging service (or, "Answering service" or "Call Centre") provides your
callers 24-hour telephone access to your firm, and provides you with the
confidence that your firm's business and it's image is protected and enhanced
every day of the week. We accomplish this at a fraction of the cost of adding to
your staff.
When someone calls your office, the call is routed to us by your telephone
company's call-forwarding service. Or, the call may come to us through a "1-800
number," or even through a local number we provide just for your business.
Your call is answered by a trained communications agent, who answers the phone
just as you instruct.
100% of our shifts have bilingual (English/French) speaking staff available
and currently 73% of our agents are completely fluent in both English and French.
Once we answer the call, our agents already have information you've
provided about your company and your staff at their fingertips.
The combination of that information and our agents training in
call-control and etiquette reveal an important key to our business: armed with
knowledge and skill, our agent instills confidence in the caller.
Confident they've reached the right person to help them, the caller provides the
information you need to follow up on the call.
We handle live telemessaging accounts ranging from simple, "name and number"
accounts, to highly complex accounts for large firms with hundreds of employees.
You can arrange separate call-handling information and instructions for various
departments, employees, or products. We can link your account to our order entry
system for order processing or other information capture services. We can even
connect callers directly to you or your staff, using call-patching, or our
Remote Receptionist service.
But our job is not complete until the message is delivered to you. The most
common methods of delivery are
- Alpha-paging, where the full text of the message is sent to your alpha
pager, digital cell phone or PDA immediately after the call.
- E-Mail where every message is quickly delivered to the address or
addresses that you choose immediately or daily/weekly/monthly.
- Fax message delivery, where the message is delivered to your fax machine
immediately, on a daily or weekly schedule, or only when you call and request
it.
- For some clients we send their information to them via the internet
by downloading files or filling out forms for them on their web
sites.
- Or you can call in for your own messages anytime twenty four hours per
day, 365 days a year. We are always there on your behalf.
You decide what is most efficient for you.
By combining our training, your information and instructions, and prompt and
efficient message delivery, your partnership with Northern Communications will
improve both your image and your bottom line.
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