Northern Communications ORDER TAKING SERVICES
More than just an answering service!
Businesses run many types of promotions, but the end goal is usually the same. We all want to get orders! At Northern Communications we want your orders of course, but we also provide services that can help you with order taking from your customers. Talk about a win-win scenario! We get business, you get business!
Typically, when NCS performs client order taking, a phone line(s) is set up into our call center. The procedures to be followed are then entered into our database. Finally the link is set up into the order system to place the actual order. This may be a direct link into your e-commerce ordering system or an indirect link via email, where the information is sent for you to process.
Our experienced call takers are trained in the procedures and in the product knowledge that they need to deal with the client orders. When a customer calls the designated phone line, the responding operator will immediately be flashed the information pertaining to taking that order. The prearranged script ensures that the proper questions are asked, and the correct information is gathered for the order.
Why use Northern Communications Order taking?
Today, most people work. And while they are working, they are busy and don't have time to place orders for products that they may want. So if you restrict your order taking to regular hours you are eliminating many potential customers. NCS Order Taking operates 24x7x365, so when customers want to place orders, we are available!
Our call takers are experienced veterans who treat each call as a valuable sales opportunity. Our operation is bi-lingual French and English, but can also translate into over 100 other languages. So when people call in, they will receive quality service. And since all of our calls are recorded and available for playback, you can be sure that you have the means of resolving any dispute.
So whatever your business, we can help with your order taking.
Call us at 800-461-3317 or 705-673-6888 and ask to speak to a sales rep.
We look forward to speaking with you!