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Northern Northern Communications Honoured With the Canadian Association of Message Exchanges National Award of Excellence The Canadian Association of Message Exchanges (CAM-X) is a national organization, which is continually striving to improve the level of service its members deliver to you, the clients. Northern Communications participates actively in all the Association’s programs. One of CAM-X’s annual projects is the Award of Excellence Program. This is a method by which we can judge our services according to a strict set of performance parameters as set out by the CAM-X members. At the beginning of the year, we submit the names and numbers of 10 of our answering service clients to the award committee. The committee hires people to make calls to these clients’ businesses at random times throughout the year. These calls are of course received by our answering service operators. All calls are recorded and the tapes are turned in to the committee to be judged. Remember that the operators do not know which accounts have been turned in for these test calls, nor are they aware during any of the calls that they are in fact a “fake” call for judging purposes. The recordings are used to score each call based on criteria such as: number of rings before call answered; tone and friendliness of operator; did the operator read the message back to the caller for accuracy; did the operator close the call properly by assuring the caller that the message would be delivered... It is a very difficult award to win. You must score above 80% in order to receive the Award of Excellence. We are one of only 21 companies across the entire country to be honoured with the award this year. Its title reminds me of an inspirational quote: “Perfection is impossible. But the pursuit of it allows us to enjoy excellence.” The owners and management at Northern Communications are very proud of our operators. They do a great job for you.
Would This Help You? Our message centre delivers messages in several ways Some people are on pager while others call in for messages. One other option is to have us fax your messages to you. This can be done on a daily, weekly or monthly basis. It can be the sole method of message retrieval for you (daily), or it can be used as a double check to make certain you received all pages that were sent out to you (weekly or bi-monthly). Call us for details today.
Message Centre Supervisors Gayle Pasanen (Sudbury) 673-2955
Paulette Peters (North
Bay) 474-2200
SALES
Sudbury 674-6462
Salon Funéraire Miron Wilson Funeral Home Ltd. December 7, 1995 Northern Communications, 32 Maple St. S., Timmins. Ontario Att’n: Lucy Majnarich Dear Lucy, At this time I just wanted to let you know what an excellent job you and your staff are doing with the answering service. It is not very often that we in business get compliments, but this one is well deserved. Over the past several years. the quality of service by your staff and the new equipment has improved tremendously. I cannot remember the last time we had even a minor problem. They are very professional with callers and have always handled the delicate situations with care. We occasionally miss calls but the service is always there backing us up, which is so very important in our profession. Please let your staff know what a wonderful job they are doing and to keep it up. I just wanted all of you to know that you are appreciated.
Most Sincerely,
Michael J. Wilson President
Making A DifferenceWe recently received a card from one of our “Donor Program” participants. It’s nice to be in a position to help out. Life really is good! “We wish to thank you for the loan of the beeper It was very considerate of your company to do this for us. The heart transplant was a success and l am well on my way to recovery. Your kindness will never be forgotten.”
Send Us Your Story I recently spoke to a paging client who shared a great story with me. Occasionally, we are all frustrated by a “mystery” sound in our car that we can’t seem to solve. This gentleman had a noise coming from the driver’s door. There did not seem to be any pattern to it. It would do it when he was driving or parked. It even did it when the car was turned off. The duration of each noise was so short that he could not pinpoint the location. Thoroughly confused, he brought his car to a garage and attempted to describe the situation. How embarrassed he was a couple of hours later, when they called to tell him that they found a pager in the door pouch. He had lost it two days earlier. It was on vibration mode. Somebody was looking for him! Send us a quick note or fax with a paging story. It could be humorous or it might be a warm story about how your pager helped you or somebody out in a certain situation. If we use it in one of our upcoming newsletters, we’ll send you a People Pager” t-shirt and credit your account for three months of base rate services. Paging Goes Retail Numeric pagers have now become affordable to the general public. Purchase your pager for only $99.00 and for $12.00 per month, you can have unlimited pages 24 hours per day! Numeric pagers are the fastest growing segment in the paging industry. The U.S. projects massive growth of over 30% per year for the next five years. The interesting part is that they predict 60% of this growth to come via the retail market. This only makes sense as the “recreational” market segment explodes. These are non-traditional users such as parents, teenagers and the population in general who have discovered the affordable freedom a pager gives you. You may have noticed some retailers in your city with “Northern People Pager” signs and displays. We are busy setting up dealers in order to access the recreational market. Video stores, corner stores, computer outlets, stationary stores, photo shops, electronic shops, and even some service stations are coming on board with us. The general population is better served with the more convenient distribution, and the retailer gets an above average return per square foot of space used. If you feel you may benefit by selling pagers, please give us a call for more details. |
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