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Northern Reaching People When It Counts Most SUDBURY • NORTH BAY • TIMMINS Issue 20 SERVING THE NORTH FOR 50 YEARS Northern Communications is celebrating its 50 anniversary this year. The company has changed a lot since inception but its overall goal has remained the same: To make life simpler for our valued clients by providing them with freedom and mobility through personalized, reliable and professional Communications Services. Gone are the days of providing nothing other than an answering service. Despite that fact, our Message Centre remains one of our staple services. As most of our clients are aware we also provide paging and alarm monitoring services. What many of you may not know is that we answer 911 calls for over 1,000,000 people province wide. We also dispatch fire departments for approximately 50 municipalities. In addition offering a wider array of services we are also able to provide more flexibility and options in the provision of services that we've been offering for years. The efficiency and adaptability our staff has been instrumental in expanding our business into these other areas and we would like to thank each and every one of them for their superb efforts in helping to make this all possible. We will be launching a 50th anniversary celebration over the next few months. We welcome and would appreciate any and all client testimonials. Our clients' thoughts and impressions of our services are important to us and we may choose to use some of them as part of our celebration campaign. Please mail your testimonials on your letterhead to our Sudbury location attention Kevin Buckland. Lastly, and most importantly, we wish to take this opportunity to thank you, our client. When it all comes down to it you are our reason for being and without you, achieving this milestone would not have been possible. We look forward to taking care of your needs for many years to come.
We now offer a new service called “Fax to E-Mail”. The name pretty much says it all but what it doesn't necessarily convey are the many advantages and conveniences that the service provides. We issue a local or toll free number to our client and when someone faxes them it is automatically sent as an attachment to their e-mail. How can this help you? I f you have a home or small office you may be able to eliminate the dedicated fax telephone line from the telephone company and realize an immediate monthly savings.l If you work at an office and use a shared fax, subscribing to this service gives you a private number that goes directly to you. No need to stand by the fax machine waiting for that confidential fax to come through.l If you have a busy fax machine, you can set it up so that if busy it automatically forwards to us. Your callers never get a busy signal and you get to serve them better and more efficiently.l If you are on the road a lot, your faxes follow you wherever you are, be it a cyber café, a client office or a hotel room.l Cost effective - save money on paper, ink cartridges, toner and maintenance charges.l Good for the environment because you get to look at your faxes and decide which ones you print and which ones you keep on your computer or just delete.
We have decided that on occasion we will take the opportunity to highlight one of our clients in our newsletter. We have thousands of clients and therefore will unfortunately not be able to highlight each of you. If you would like a short write up of your company in our newsletter please let us know by sending an e-mail to kevbuck@northerncom.com Airco, was founded by Peter Richter in 1983 to sell, install and service air conditioning, refrigeration and heating systems. They immediately started using Northern Communications Message Centre services to help them with their communication needs. In 1997 the Richters decided that it was time to create another company called Meltnorth Boiler Services Inc. in order to provide maintenance and service for larger heating systems. Peter Richter's son Bob is the owner/operator of the new company while Chip, Peter's other son, manages Airco. The creation of Meltnorth allowed Airco to concentrate on their core business of air conditioning, refrigeration and light commercial heating systems. Meltnorth Boiler Services Inc. started its operations with Bob, the owner, and one employee and has since expanded to six employees. The company continues to grow and the future seems very bright. Northern Communications' relationship with both of these companies has been fruitful for all involved. We have acted as their message service and answered calls during evenings, weekends, holidays and sometimes even during business hours. We have also provided them with pagers in order to ensure that their customers can reach them at all times. Our service allows Chip and Bob to go home at night knowing that their calls will be properly handled. We are glad to see that they've grown into very successful companies and would like to think that we played a part in helping to make that happen. “Anytime we ran into problems, concerns, or issues of any kind, Northern Communications' doors were always open to discussion which allowed them to learn to serve me better and allowed my business to g r o w ” said Bob Richter. Congratulations to the Richters on the success of both of their businesses. We look forward to helping you with your communication needs for years to come.
Bad Weather Creates More Work for Message Centre During one of our worst snowstorms of the Winter Jeanine was out shoveling her yard at 8:00 p.m. so that she could get to work the next day. It snowed so much overnight that she had to shovel all over again the next morning and she still got her car stuck so she was forced to take her husband's truck to work. Jeanine is not a doctor, a police officer or an ambulance attendant all of whom are counted on when driving conditions are dangerous. She's an employee in the Northern Communications Message Centre and she knows that inclement weather of almost any kind causes a much higher call volume for our message centre. She also knew that not making it into work would make the day much harder for her co-workers which is why she worked so hard just to be able to make it in. Things didn't get any easier for her once she made it to work. We received more than 5 times the normal number of calls that day. Bad driving conditions increase the number of calls we take for municipalities, towing companies and many of our other clients. It also causes many offices to stay closed. When a doctor's office closes due to weather we often take their calls for the day. The doctor's office gets not only its normal call volume but also the extra calls from clients trying to find out if their appointment is still scheduled for that day, when they can reschedule… “Our service is vital to many of our clients,” said Gayle Pasanen, Message Centre Manager, “I don't think I'll be able to appreciate snow or thunder and lightning storms until I retire.”
New Service! Now you can get an e-mail address that goes directly to your pager. Some companies use this for alarm reporting. Many realtors are subscribing to this service in order to enable them to respond more quickly to their clients. How can this service help you?
Newsletter By E-mail If you would like to receive your newsletter by e-mail, please send an e-mail to news@northerncom.com with "Add me to your list" in the subject line. Please provide your name or the company name of your account. P.S. You can also see back issues of our newsletter at Northern Communications News & Award Info
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