Northern
Communications
Reaching People When
It Counts Most
SUDBURY • NORTH BAY . TIMMINS
February 2002, ISSUE 15
Northern
Communications Wins The Tom Ryan Award
The
Tom Ryan Award for Ethics, Integrity
and Quality Above All was created by the Ryan family in memory of Tom Ryan. Tom
Ryan was a pioneer in the message service industry and was instrumental in
opening the industry in Canada. The Tom Ryan Award is a Canadian national award
intended to recognize industry leaders in the answering service and contact
management industry whose companies are founded on the principles of quality
service delivery ethical business practices, commitment to the business and
industry communities.
Companies were judged on their
ongoing commitment to the delivery of quality service without sacrificing the
working environment, their ongoing customer service initiatives both internal
and external and on the company’s involvement in their industry and community
initiatives.
In this, its inaugural year, Northern Communications was
selected as the winner among 75 other highly competent messaging industry
businesses from across the country We are extremely proud of our employees and
of the company as a whole. Our constant drive to provide exceptional service has
been rewarded by having been acknowledged as a company that provides services
that are head and shoulders above most in the industry. This is a testament to
the quality of our employees and to the effort that we have all put forth to
serve our clientele at the highest possible level for many years.
All Three Branches
Win Cam-X Award of Excellence
The Canadian Association of Message Exchanges
(CAM-X) is a national organization that is continually striving to improve the
level of service its members deliver to you, the clients. Every year, CAM-X make
numerous anonymous calls to participating call centres and evaluates the service
provided against a strict set of guidelines. The Award of Excellence is then
awarded to companies that meet and exceed the established guidelines.
We are excited and honoured to announce that all three of our branches, Sudbury
North Bay and Timmins, won the award this year. For Timmins, this is the sixth
consecutive year that they have achieved this distinguished honour.
Congratulations to all our staff for helping to make us an industry leader!
Newsletters by E-Mail
Would you like to receive our
Northern Communications newsletter by e-mail? If you would, please send an
e-mail to
news@northerncom.com
If you are not currently a Northern
Communications client but would like to receive the company’s newsletter please
specify that in your e-mail request.
Here’s What Some of our Clients and Colleagues Have
to Say About Us…
We are
completely satisfied with Northern Communications. The system provided is one
hundred percent better than our previous call out system and as a result our
response time has greatly improved.... I would, without hesitation, recommend
Northern Communications to any other fire department that requires a new
dispatch system.”
—
Marvin
Roque, Fire Chief Killarney Fire Department, 2001
“Your
answering service staff are unfailingly courteous and helpful... Your staff made
the transitional period very smooth. Speaking as an inexperienced back-up
volunteer myself, I would say your
staff
are so efficient,
it
is impossible for me to make a
mistake.”
—
Sarah
Walker, President, Memorial Society of Northern Ontario, 2001.
Northern Communications Pager
Coverage Area
Northern Communications offers the
Widest Regional Pager
Coverage available in Northern
Ontario.
National and provincial coverage is
also available.
Canadian Online Shopping
Facts and Figures
-
1.4
million Canadians are expected to shop online by the end of this year 6.5
million by 2003.
-
The
typical Canadian online shopper spent $220 in the past year.
-
Presently more than 60 percent of all Canadian consumer online dollars are
spent on US sites.
-
45
percent
of all US e-commerce sites don’t ship to Canada.
911 Update
In our last newsletter, we
announced that we had recently signed a contract to answer 911 calls for over 1
million Ontario residents. This new venture has resulted in the hiring of
several new employees. It has also given some of our existing employees the
opportunity to diversify their experience by being cross-trained to perform 911
duties as well as their current responsibilities. The entire process has been
great for Northern Communications and we have performed exceptionally. We answer
thousands of calls and, to date, over 99.7% of them have been answered on the
first ring. Now that’s performance!
We are now pursuing further 911
contracts and with the results we’ve achieved, communities will surely want
Northern Communications to be their 911 provider. See
www.northern911.com for details.
Now
Hiring!
If you
are computer literate, possess keyboard skills, are bilingual, are willing to
work shift work and have some post-secondary education, send or drop off your
resume, attention Gayle
Pasanen.
Positions available in Sudbury, North Bay and Timmins.
Northern
Communications
230 Alder St.
Sudbury ON
P3C 4J2
Fax: (705) 669-2773
E-mail:
gaylep@northerncom.com
Congratulations Sis
Interlogix Security & Life Safety
Group recently announced the winners of their 2001 International Wireless
Awards. Congratulations to True Steel Security our sister company, for winning
the 2001 Merit Award for Best Wireless Residential Installation. Keep up the
good work team. Find out more at
www.truesteel.com
Sudbury
673-8888, North Bay 474-2200, Timmins 268-4822
Toll-Free: (800) 461-3317
www.northerncom.com
www.northern911.com
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