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Northern
Communications
Reaching People When
It Counts Most
SUDBURY • NORTH BAY . TIMMINS
NOVEMBER 2001, ISSUE 14
A Kind Heart & Fast Mind
Help a 6 Year Old Girl
On October 13, 2001, Stella, one of our Telephone
Answering Service operators, took a different type of call than she was used
to. When she answered one of our clients’ calls, she was surprised to be
speaking with a little girl.
It seems that the 6 year old had picked up the phone and
dialed random numbers. Lucky for her, those random numbers happened to be the
number for one of our clients who had forwarded their calls to us for the
evening. The young girl informed our operator that she was home alone. After
posing numerous probing questions Stella was confident that the young girl was
indeed at home alone.
Stella then did some quick thinking and called the Regional
Police and explained the situation before patching the 6 year old through to
them. She told the police that she lived on Sesame Street. Believe it or not,
it was true. The police traced the call and headed right over. The young girl
was found at home, alone.
The police later called back to commend Stella for her
excellent work and to assure her that the little tyke was fine. The young girl
was on the phone for about 45 minutes by the time all of this took place. Of
course, we will not be billing our client for this call. The safety of our
little friend is payment enough. Congratulations on a job well done Stella.
Promotion of the Month
Buy or rent a pager and we’ll give you $100 off a new
monitored security system. This offer is valid for pager activations during the
months of November and December only. Not valid in conjunction with any other
offer.
Ring No Answer Means Click No Business!
When I take out the phone book and use the Yellow
Pages to contact a business, I expect them to pick up the phone. If I don’t get
an answer, or keep getting a busy signal, I hang up and call another business
that provides the same or similar products and/or services. Rarely, if ever, do
I call back a business when they didn’t pick up the phone on my previous
attempt.
What can businesses do to avoid this? A telephone answering service combined
with Bell’s “Call Forward / Busy No Answer Service” may be the best solution.
This is a unique service, which once placed on your line, allows you to answer
it before 3 rings or it will go to our live operator message service. It also
transfers the call to the message service immediately if you are on the phone.
If you are in a home office or small office or if you are working alone with
more than one line, you need Call Forward / Busy No Answer (CFBNA). Once CFBNA
is on your line, you can conduct business and let our professional message
service take care of your callers. We can take messages, provide company
information, take orders, take care of overflow lines, instruct callers
regarding your business and much more.
You can leave your office without having to call forward your line, which is
sometimes forgotten, and your line will automatically ring the message service
after 3 rings. It is time saving and cost effective and it helps ensure that a
very important part of your business is being taken care of. Taking care of
your callers makes good business sense.
Don’t wait until you’ve lost another client, call us
today regarding this service.
Here’s What Some of our Clients and Colleagues Have to Say About Us…
"Northern Communications has been providing Fire
Dispatch and messaging service for the Estaire-Wanup Volunteer Fire Department
for the past 20 years. We have found the service to be excellent, the fee rates
competitive and the Northern Communications staff most accommodating."
Gordon Hall, Fire Chief, Estaire-Wanup Volunteer Fire Department, 2001
",,,This alarm system is not only to keep out burglars,
but it saved my husband's life. When my husband had a heart attack, I activated
the alarm system for the ambulance and then called 911. To my surprise, when I
contacted 911 myself over the phone, an ambulance had already been dispatched by
the monitoring station. ... Any loss of time at all, my husband would not be
alive today." Mr. & Mrs. Talbot, 1995
New 911 Contract Signed
It seems that we are constantly hearing news about a new
call centre setting up for business in the north but do you know what Sudbury’s
oldest call centre does? Many of our clients and colleagues already know that
Northern Communications provides paging, alarm monitoring, fire dispatch and
telephone answering services. What you may not know is that we also provide 911
service.
We’ve recently signed a contract to answer 911 calls for
over 1 million residents from all across the province. What exactly is entailed
in answering a 911 call you ask? When you dial 911, the call goes to a central
dispatch station. The call is then answered with the phrase “Police, Fire or
Ambulance?” Once the dispatch centre has obtained the necessary information the
call is transferred to a dispatch centre that takes calls for the emergency type
and area for which you are calling. In some cases, for fire calls, we are the
appropriate dispatch centre as we answer calls and dispatch for many fire
departments in the province.
Alarm, fire department and 911 calls are of the utmost
sensitivity, and therefore require a highly trained and competent operator. The
demand for this type of service provider has and will continue to grow. That’s
great news for Northern Communications and staff!
Having a Baby?
Ask us About our Free Baby Pagers!
Northern Communications offers free pagers to the contact
persons of expectant mothers who are in their last month of pregnancy. We know
what an important moment your baby’s birth is, don’t miss it! Call us or come
see us and ask about our “Free Baby Pagers”.
Sudbury 673-8888, North Bay 474-2200, Timmins
268-4822
Toll-Free: (800) 461-3317
www.northerncom.com
www.northern911.com
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