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Northern Communications Reaching People When it Counts Most N.C. News May 1999, Issue #10
He Stopped Me and Made Me Think! Recently I had a visit from a client who asked me why he should continue to do business with us, as opposed to considering other service providers. My quick response was that we had the best product and the best service. He sat back in his chair, relaxed and said, "Tell me about it. In detail!" I'm happy he asked the question. v Largest regional coverage available. Period!! Don't miss important or money earning pages! v Networking between Sudbury, North Bay and Timmins means your pager will go off in all three regions simultaneously. Your clients can find you no matter where you are. v Need pages in Toronto, all of Ontario, all of Canada? We can do this for you. v Immediate local service for repairs, loaner stock, replacements, upgrades, inside and outside service representatives ensure you are never out of business due to pager problems. v Our fully automated Telephone Messaging System automatically logs all your incoming messages and outgoing pages with the time and date stamped on each. This may be critical for certain customer service issues you might encounter. You can receive these on a regular basis by fax or mail. v Year 2000 ready - one less worry for you. v Complete spare equipment stock for all message centre and paging equipment/towers. Don't ever worry about prolonged outages, they won't happen. v Send full text pre-programmed messages from any touch tone telephone. Get more out of your pager. v Multiple telephone trunks into our paging and message services terminals. This means less busy signals when attempting to call in or page. v Multiple operators on board at all times - less chance of long rings when your clients are calling in. v Bilingual operator available at all times. Your clients are taken care of in a style most comfortable to them. v Ongoing quality control program for every one of our operators ensures professionalism and accuracy for all your calls.
Tired of writing cheques? Do you like to save money? All of these payment options below will save you the cost of your time, cheques, postage...and more important, you choose which one is convenient for you. We now offer at no extra charge, the following options: 1. Pre-authorized banking: With your authorization, we will debit your bank account each month. 2. Credit Card: Enjoy the benefits of paying your bill automatically by Visa or Master Card without having to come in person or call our office. 3. Telephone Banking: At your convenience, simply pick up the phone and make your payment. 4. Bank Payments: Pay your bill at the bank or on the bank machine while conducting other banking business. For more information, call us at (705) 673-6888 or 1 (800) 461-3317
Northern Communications is in the TAS (telephone answering service) and paging business. We also own and operate True Steel Security, a residential and commercial alarm system company. Some of our client base do business in both areas with us. Often times I speak to people who believe that the telephone answering service operators are the same people who dispatch the proper authorities for incoming alarm signals. This is not the case. Our TAS operation is separate and distinct from the Alarm Monitoring Station. It has to be. Although there is definitely some crossover in skill sets required to do both jobs, there are significant training differences needed. In order to deliver services professionally and consistently they need to be separate. Some small TAS and alarm monitoring companies do combine the two, but that usually is because they have not yet reached a size where economies of scale allow them to set up a focused operation for each. Our specialized TAS operators handle telephone message services as they should be handled, and our Alarm Monitoring Station dispatchers work across town in a special ULC licensed monitoring station, giving alarm signals the attention they deserve.
"Perfection is impossible. But it is the daily pursuit of it that allows us to deliver excellence." Please help us in our pursuit by openly sharing any concerns, ideas or advice you may have with respect to our services. John Whitehead, General Manger
High Tech Door Bell Rick Delorme gets this month's "thinker" award. A small hotel needed something to alert the night person if someone came to the door. Rick suggested a button at the front door that activates an alarm dialer which dials out to a pager with a code that lets him know it is the front door. It gets the night clerk anywhere on site, plus they get to use the pager at other times for other staff and other reasons. What a great solution! For More Information Contact: |
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