Northern Communications FIRST LEVEL CUSTOMER SERVICE
More than just an answering service!
Every time a business has contact with one of its customers, it has a chance to strengthen the bond between them!! This is the basis of customer service. Its simple. If customers feel they are treated fairly, they will feel better about your business. And the more they like dealing with your organization, the more likely they are to continue using your products and services.
But what many businesses forget is that the vendor to customer bond can also be strengthened by using proactive contact methods. A recent survey showed that 87% of consumers had a more positive image of a business after they had received a "thank you " or a courtesy service call from the vendor. And what's also important is that 89% said that they wanted to get such a call! And yet, how many businesses even consider this type of customer service?
NCS can provide first level customer service or support to your clients. We will work with you to define procedures and lists of Frequently Asked Questions (FAQ's) that are available to our operators immediately upon answering a call. In technical or product support situations, NCS will follow the FAQ's to help the customer resolve their particular issue. If we are unable to do so, we will escalate the issue to the pre-defined second level support. In all cases, the call is logged and stored at our facility where it can be reviewed if required. All of this information is available to you through a web browser if desired.
In outbound proactive service situations, our experienced operators will call your clients and deliver your pre-scripted message. Should any concerns be raised during the call, NCS will forward the issues to your organizations attention. Again all calls are logged and data is kept as to which calls were successfully completed. Your customers will love it. You are showing them you care!
Our CAM-X certified operators are standing by, waiting to help your business with first level support!
Call us at 800-461-3317 or 705-673-6888 and ask to speak to a sales rep.
We look forward to speaking with you!