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Northern Communication wins "The Award of Excellence is a 'mystery shopper program that gives an independent assurance that the winners have passed a rigorous quality assurance process." says CAM-X president Michael Leibowitz. "We congratulate Northern Communication Services Inc, for their achievements." Now an eleven-time winner Northern Communication Services Inc.
earned the Diamond Award for eleven consecutive years. Click here to see a PDF of the entire Press release.
John Whitehead VP General Manager, Mike Shantz VP Operations (the one with the biggest smile!) and Mike Leibowitz, president of the Canadian Call Management Association. The Award was presented in St. John's Newfoundland Oct 2007.
Mike, John and Norm, owners of Northern Communications applaud the staff who made this possible. "It is a team effort and every member of the team does their part to serve the customers. The results speak for themselves. What a fabulous group!" states Mike Shantz, VP Operations. What is the Cam-X Award? Cam-X, (The Canadian Call Management Association) operates an international program to to measure and promote excellent service within it's members. Each year call centers across North America can subscribe to be tested for the Award of Excellence. Cam-X hires independent contractors to place random mystery calls into a call center over a four month period. Each call is recorded and marked on twenty (20) different areas from ring count to customer service and message efficiency. A call center must achieve an average of 80% or higher on those calls in order to achieve the Award of Excellence. Northern Communications has surpassed the criteria for this award and is one of the recipients
Click on the links to the left to see other awards.
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